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I Have Questions!
Watch how this method is used
Doing it Right
Doing it Wrong
The act of learning begins with a question. We ask questions in the workplace to learn as part of our everyday work and daily interaction with others; and also to develop an understanding of our work tasks.
It is important to use both close-ended and open-ended questions so as to understand how our work fits in the larger picture of the organization. Open-ended questions give us general information whereas closed-ended questions specify information.
Also, asking these types of questions demonstrates our interest in understanding the world of work, not just our own work task.
- Decide what you need to know.
- Ask an open-ended question.
- Listen actively to the response.
- Verify the answer with a closed-ended question.
- Use closed-ended questions to confirm an idea or assumption.
- Ask additional questions for complete understanding.
- Organisation / management
- Ensure new employees have opportunities to ask questions on their work tasks.
- Provide enough tools / resources for new employees.
- Workplace ‘trainer’
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Not applicable
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- Workplace ‘learner’
- Ask questions if you face any doubts or need some help about a work task.
- Be confident in using a combination of close-ended and open-ended questions.